Refund and Returns Policy

Return Policy

1. Timeframe: Return and exchange requests must be raised within 10 days of receiving the order. [Request here].
2. Condition: Products must be in their original packaging with tags intact. Items must have original tags to be accepted.
3. Usage: Items should be unused and unwashed for hygiene reasons.
4. Exceptions: Products bought during sales are non-refundable but can be exchanged, or a store credit can be issued.

Purchase Location:

• Items purchased at our retail store can be returned for store credit only.
• Items purchased online can only be returned or exchanged online.

Credit Note:

• The credit note issued will be valid for 1 year from the date of issuance.
• If you opt for a credit note, it cannot be encashed.

Self-Shipping:

• If pick-up service is unavailable at your location, you must self-ship the product. A credit note of 150 INR will be provided as a maximum for reverse shipping.

Non-Returnable Items:

• Gift wrap cannot be returned or exchanged.
• Shipping and COD charges are non-refundable.

Exchange Policy

Effective from 14th August 2024

1. Timeframe: Exchange requests must be raised within ten days of receiving the order. [Request here].
2. Restrictions: No further exchanges can be requested once an order is exchanged. If a customer still wishes to return the exchanged item, only a credit note will be issued.
3. Payment: The difference in amount must be paid when making the exchange request. Cash on delivery is not available for exchanged orders.
4. Delivery: Exchange or replacement items will be delivered to the same address as the original order.
5. Product Exchange:
   • If exchanging for the same or a different size, a replacement will be provided at no additional cost.
   • If exchanging for a higher-value item, the difference must be paid; if the item is of lower value, the difference will be refunded as a credit note.
   • Items cannot be exchanged for multiple products; only one item can be selected for exchange.

Refund Policy

1. Process: Refunds will be issued once the product is picked up and passes Flora by Bunsi’s quality check.
2. Timeframe: Refunds will be processed within 2-3 working days.
3. Exceptions: Products bought during sales are non-refundable but can be exchanged.
4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Flora by the Bunsi team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note or replacement will be provided.

Products Eligible for Exchange:

• Sarees
• Dresses

International Orders

• Currently, we do not offer return or exchange policies for international customers. For any queries, please contact us at florabybunsi@gmail.com.
• Please cancel an order before it is shipped to receive a full refund. Once shipped, orders cannot be canceled, and no refund will be provided.
• If you receive a defective product, contact us immediately at florabybunsi@gmail.com with your Order ID and a snapshot of the defect. After investigation, we will provide either a credit note or a refund for the defective product; no replacement will be sent.